Refund & Cancellation Policy

Palm33 is a digital service offered through subscription plans and prepaid credits. This policy explains when subscriptions can be cancelled and how refunds are handled. By purchasing a plan or credits, you agree to this policy.

You can cancel your subscription at any time from your account or by contacting us. When you cancel, your plan remains active until the end of the current billing period, and it will not renew after that. We do not provide partial refunds for the unused portion of a billing period that has already started.

Credits are prepaid and are consumed when you generate, edit, resize, or analyse content. Purchased credits are non-refundable once bought, and credits that have already been consumed cannot be refunded or reversed. Unused credits remain available in your account subject to these Terms and any stated expiry.

If you believe you were charged in error, or you see a duplicate or failed-but-charged transaction, contact us at hello@palm33.in within 7 days of the transaction. We will investigate and, where a genuine billing error is confirmed, issue a refund of the affected amount.

Approved refunds are processed through Razorpay to the original payment method. Once approved, refunds are typically credited within 5 to 7 business days, though the exact timing depends on your bank or card issuer.

To cancel your subscription, use the account settings in the app, or email us at hello@palm33.in. To request a refund for a billing error, email us with your account email and the transaction details.

For any billing, cancellation, or refund questions, contact us at hello@palm33.in.